Terms of Service

KainSaan is an online platform that helps people discover nearby food stores and helps food businesses become more visible. We are an information and technology platform only. We do not sell food, take orders, handle payments, deliver, or operate, own or control any listed store. Any purchase, visit or agreement is between you and the store.

• You must provide accurate information and keep your login details secure.
• You are responsible for everything done through your account, including by people you let use it.
• You must be at least 18, or have a parent or guardian’s consent to use the Service.
• One person, one account. We may suspend accounts used to abuse the Service.

• Store listings, photos, menus, prices, opening hours, reviews, reports and other content (“Content”) are submitted by users and store owners, not by us. We do not create, check or endorse it. We do not verify all of it, and it may be inaccurate, incomplete, outdated, misleading or offensive.
• Photos are shared by the community. A photo may not show a store, dish, price or place as it looks today, may have been taken by someone other than the store, and does not mean the store sells that item. Photos and reviews are the views of the person who posted them, not ours.
• You are solely responsible for the Content you submit. You confirm that you own it or have permission to use it, that it does not infringe anyone’s copyright, privacy or other rights, that it does not show identifiable people (especially children) without their consent, and that it follows our Community Guidelines.
• You keep ownership of your Content.
• You give KainSaan a free, non-exclusive, worldwide, sub-licensable licence to host, store, display, reproduce, resize, adapt, and share your Content on and in connection with the Service, including in previews, share cards and promotions of the Service. This continues for as long as your Content is on the Service and for a reasonable period afterwards for backups and records.
• We may review, edit, hide, move or remove any Content or account at any time, with or without notice, but we are not obliged to monitor or remove Content.

If you believe Content infringes your rights, shows you or your property without permission, or is wrong, use the Report button or email us with: (a) your name and contact details, (b) the page or store and what should be removed, (c) why (for copyright: what the work is and that you own it or act for the owner), and (d) a statement that the information you give is accurate. We will review the request and may remove or restrict the Content, notify the person who posted it, and decide any dispute in our discretion. We may close accounts of people who repeatedly post infringing or abusive Content. Knowingly false reports may lead to action against your account.

Read our Data Accuracy page. Information on the Service, including ingredients, allergens, halal, vegetarian or other dietary status, prices and opening hours, is not reliable enough to depend on. Always check with the store directly before you visit, order or eat. KainSaan is not responsible for food quality, safety, hygiene, service, or any reaction, illness, injury, loss or dispute arising from a store or its food. You use the information at your own risk.

• If you list, claim or manage a store, you confirm you are authorised to do so and that the information, photos, prices and offers you provide are accurate and lawful.
• You are responsible for holding any permits, registrations and licences your business needs (for example business permit, DTI/SEC, BIR, sanitary and food-safety requirements) and for following consumer, tax, labour and data privacy laws.
• Documents you send to claim a store must be genuine. We may approve, reject, delay or reverse a claim or ownership change at our discretion, for example after a dispute or a take-over request, and we are not liable for that decision.
• You are responsible for the people you invite to your store team (managers, cashiers, and others), for what they do, and for removing their access when it is no longer needed.
• Appearing on KainSaan does not mean we endorse a store, and we do not guarantee visitors, sales or ranking.

• Vouchers and offers are created and funded by the stores. KainSaan only displays them and helps customers claim and show them. We are not a party to any offer or sale.
• The store is solely responsible for honouring a voucher on its stated terms. If a store refuses, changes or cannot honour a voucher, your claim is against the store, not KainSaan.
• Vouchers have no cash value, cannot be sold, exchanged or transferred, and expire as stated. We may end, pause or remove a voucher, or void a claim or redemption that looks abusive or mistaken.
• Using codes or QR codes in a misleading way, sharing them for profit, or using several accounts to get more offers is not allowed.

A “verified visit” means only that, at the time of a check-in, your device reported a location close to the store. It is not proof that you bought anything or that the store is open, safe or as described, and it can be wrong. We may remove check-ins, badges or points that look false. Using location tricks or fake locations is not allowed. See our Privacy Policy for how location is used.

Points, levels and badges are a feature of the Service. They have no cash value, are not property, cannot be transferred, and may be changed, reset or removed at any time, including when we find misuse. We may stop or change the rewards programme.

Some stores are featured as KainSaan partners. These stores are marked with a Featured label and may be shown above regular results.

Do not misuse the Service: no fake listings, fake or paid reviews presented as honest, scraping or automated bulk access without permission, attempts to break, overload or bypass the Service, collecting other people’s data, or anything illegal, harmful or deceptive.

The Service may show maps, links, photos or content from third parties (such as map, hosting, messaging and social media providers). We do not control them and are not responsible for them, their content or their terms. Directions or maps may be wrong; use your own judgement and follow the law and road safety.

To the maximum extent permitted by law, the Service and all Content are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including accuracy, completeness, fitness for a purpose, non-infringement, and availability. We do not promise that the Service will be uninterrupted, secure or error-free.

To the maximum extent permitted by law, KainSaan, its owners, officers, staff and partners are not liable for any indirect, incidental, special, consequential or punitive loss, or any loss of profit, revenue, data, goodwill or opportunity, or for any loss arising from Content or from the acts of users, stores, store staff or other third parties, from reliance on listings, photos or vouchers, from visiting or dealing with a store, or from the Service being unavailable. Our total liability to you for any claim related to the Service will not be more than the greater of the amount you paid us in the last 12 months or PHP 1,000. Nothing here limits liability that cannot be limited by law, for example for fraud or for death or personal injury caused by our own negligence where the law does not allow the limit.

You agree to compensate and hold harmless KainSaan and its owners, officers and staff against claims, losses and costs (including reasonable legal fees) arising from your Content, your store listing, your offers, your team’s actions, your breach of these Terms, or your breach of someone else’s rights or the law.

We may update these Terms or the Service from time to time; continued use after a change means you accept it. We may suspend or end access, remove Content, reverse points or offers, or change or stop any feature if you break these Terms or if we need to protect the Service or other people. You can stop using the Service at any time and ask us to delete your account. Sections that by their nature should continue (such as 3, 5, 13, 14, 15 and 17) continue after termination.

These Terms are governed by the laws of the Republic of the Philippines. Please contact us first so we can try to resolve a problem in good faith. Any legal action must be filed in the proper courts of the Philippines where KainSaan has its place of business. If any part of these Terms is found unenforceable, the rest stays in effect. These Terms and the pages they refer to (Privacy Policy, Community Guidelines, Data Accuracy) are the whole agreement between you and KainSaan about the Service. Questions? Contact us.